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TELEDOMICA SERVICES

Privacy Policy

Last Updated: February 07,2024

INTRODUCTION AND SCOPE

Teledomica Limited ("Teledomica" or "we"), the sole property and copyright owner of Teledomica XR Viewer enables users to explore and visualize digital 3D models in a way that is both interactive and immersive. Teledomica values your privacy and is dedicated to protecting your personal information. This Privacy Policy will inform you about the collection, use, and disclosure of your personal data when you use our application and will also inform you about your privacy rights.

This Privacy Policy covers the handling of your personal information collected and processed by Teledomica when you utilize our Services, such as our website, mobile app, and XR app (Teledomica XR Viewer). This includes any information you may provide when creating an account, purchasing a product or service, or using our Services in any way.

By using or accessing our Services, you agree to collection, use, and sharing of your personal information as outlined in this Privacy Policy. You also acknowledge that you have read and understand the policy and agree to its terms. If you do not agree to the terms outlined in this Privacy Policy, you should not use or access our Services.

TYPES AND SOURCES OF INFORMATION WE PROCESS

When using our Services, the following types of information may be processed:

 

INFORMATION PROVIDED BY YOU 

Account Information

When creating an account to use our Services, you might be required to provide us with personal information such as your name, email location, gender, phone number, profile image and AR/VR device type. For enterprise users, we may also collect additional personal information such as the name and address of your business and your role within the business.

Communications with Us

When you request information about our Services, register for our newsletter, request customer or technical support, or communicate with us, we may collect personal information from you such as your email address, name, employer, or other company you are associated with, AR/VR device type and purchasing plans.

User Generated Content

Any content, such as 3D models (digitally created or scanned), audio files, pictures, videos, and written information, that users upload to Teledomica via our website is referred to as User Generated Content (“UGC”).

If you include any personal information in the UGC that you upload, it may have to be processed by Teledomica. Please avoid uploading sensitive or biometric data in the UGC.

Social Interaction Features

We may offer social interaction features such as forums, blogs, chat and messaging services, and social media pages on our Services. We and other users of our Services may collect the information you submit or make available through social interaction features. Any content you provide through the public sections of these features will be considered "public" and may not be fully protected by the privacy measures outlined in this policy. By using these interactive features, you acknowledge the risk that personal information provided by you may be viewed and used by third parties for their own purposes.

Survey Participation

We may reach out to you to participate in surveys. If you choose to participate, you may be asked to provide certain information that may include personal information.

Registration for Design Contests

We may also run design contests and the contact information you provide may be used to notify you about the contest and for other promotional, marketing, and business purposes, if allowed by law. In certain jurisdictions, it is mandatory for us to publicly disclose information about the winners. 

Meetings in Person

We may participate in conferences and other events shows where we collect personal information from individuals who interact with or express interest in Us and/or our Services. If you provide Us with any personal information at such events, we will use it for the specific purposes for which it was collected.

Job Applications

We may also post job openings and opportunities on our Services. If you respond to one of these postings by submitting an application, your CV, and/or a cover letter, we will collect and process the information provided which may include personal information, to make an evaluation as to your suitability.

DATA COLLECTED AUTOMATICALLY

We may collect certain personal information automatically when you use our Services. This personal information can include your IP address, user settings, mobile carrier, cookie identifiers, mobile advertising, and other unique identifiers, information about your device, operating system or browser, location information (including location inferred from your IP address), internet service provider, pages you visit before, during, and after using the Services, information about the links you click, information about how you interact with the Services, including the frequency and duration of your activities, and other information about how you use the Services. The personal information we collect may be linked to your accounts or other devices.

Device Information

When you use our Services, we may automatically collect technical information about your device, computer, hardware, or software that you use. Such technical information may include details about your AR/VR device, its settings, how it is used, and information about other devices used in connection with the AR/VR device such as a computer or mobile device, and information about your network connection in order to deliver the related services effectively.

Cookies, Web Beacons, and Personalized Advertising

We and third parties that provide content, advertising, or other functions on the Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect personal information through the Services. These technologies are small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information when you visit or interact with the Services.

  • Cookies: Cookies are small text files placed in the browser of a user's device to store their preferences. Most browsers allow you to block and delete cookies, but if you do so, the Services may not function properly.

  • Pixel Tags/Web Beacons: A pixel tag (also known as a web beacon) is a piece of code embedded on the Services that collects information about users’ engagement. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on particular content. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

  • Analytics providers: We use service providers such as Google Analytics and may use others to collect anonymous or aggregate information about user behavior and demographics on the Services. For more information about Google Analytics, you can visit www.google.com/policies/privacy/partners/. You can opt-out of Google's processing of data generated by your use of the Services by visiting http://tools.google.com/dlpage/gaoptout. 

INFORMATION FROM OTHER SOURCES

Teledomica may collect personal information about you from other sources, such as through third-party services.

HOW AND WHY WE USE YOUR INFORMATION

The information collected by us is used (individually or in conjunction with other information collected as outlined in this policy) to offer, provide, develop, personalize, analyse, and advertise the Services.

We process your personal information for various commercial or business purposes, including:

  • Providing and facilitating your engagement with the Services. 

  • Creating, managing, and verifying user accounts and profiles.

  • Developing, providing, improving, customising, analysing, and promoting the Services.

  • Complying with regulatory, legal, or contractual obligations, exercising our legal rights and enforcing our Terms of Use and other relevant agreements and policies.

  • Providing customer support and service, handling technical issues.

  • Improving our products and services and developing new products and services, including by testing, research, and use of analytics.

  • Presenting and providing you personalized content or features that we consider to be better suited to your interests.

  • Conducting research and using data analytics to better understand and improve the use and effectiveness of the Services.

  • Ensuring the security of the Services. Protecting our users and Services by detecting and preventing illegal and harmful activities.

  • Conducting audits, investigations, and other internal reviews to ensure compliance with relevant regulations. 


 

LEGAL GORUNDS FOR PROCESSING

The legal grounds for processing your personal data vary based on the Services you use and your interactions with them. These include:

Legitimate Interests: We process personal information for Teledomica’s business purposes. While doing so, we are taking into consideration the impact of this processing on your privacy rights. Teledomica’s business purposes include purposes such as providing the Services, communicating with users, responding to user requests, managing and verifying accounts, customizing and personalizing your experience, developing and improving our Services, managing advertisements and promotional activities, ensuring the security of the Services, preventing fraud and illegal activities, and supporting internal auditing and data analysis.

Performance of our contract with you: We process your personal data to provide you our Services. This includes creating, managing, and verifying accounts, processing purchases, providing features, monitoring and analyzing the Services, and preventing fraud, misuse and other illegal or harmful activities, managing our relationship with you, including communicating with you, responding to your queries and tech support requests, and notifying you of changes to our terms or policies.

Legal Obligations: We process personal data when it is necessary to comply with legal obligations, such as responding to lawful requests from government officials or law enforcement authorities.

Consent: We process personal data with your consent. Please note that you are not required to provide consent if you do not want your personal data to be processed for the requested purposes and that you may withdraw your consent at any time as mentioned below.

De-identified and Aggregated Information Use:  We also collect, use, share and otherwise process certain information that does not personally identify you such as aggregated, statistical, or de-identified data that we infer, create, or otherwise gather from various sources. Such information could be derived from your personal data but is not considered personal data in law as this information will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific application feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be processed in accordance with this Privacy Policy. This privacy policy does not restrict our ability to handle information that does not personally identify you, and we may process aggregated, anonymized, or de-identified information as permitted by law.

INFORMATION SHARING AND DISCLOSURE TO THIRD PARTIES

Advertising Partners

Business Partners

We may share your personal information with our business partners in order to provide you with a product or service that you have requested or to jointly offer products or services with them.

We may allow third party advertising partners to use technologies and other tracking tools to collect your personal information, including your activities and device information (such as your IP address, cookie identifiers, pages visited, location and time) through our Services. This information may be used to deliver targeted advertisements to you when you visit third party services within their networks. This is known as "interest-based advertising" or "personalized advertising." Depending on where you live and applicable laws, we may ask for your explicit consent to participate in such activities. If you prefer not to share your personal information with third party advertising partners, you may opt out by following the instructions provided.

Information Shared with Other Users

It's important to be aware that when you use the Services, some of your personal information will be visible to other users and the public. This can include your profile information, as well as any UGC. Keep in mind that we have limited control over how others may use the information you share, so use caution when deciding what to make public.

Legal Necessity

We may disclose any personal information associated with you to external parties if we believe it is necessary or appropriate to comply with legal requests, such as a court order or subpoena, protect our rights or property, enforce terms of use and policies, or assist with an investigation into illegal activity.

Merger, Sale, or Other Asset Transfers 

If our company undergoes a change in ownership, such as a merger or acquisition, or if we are involved in a financing, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your personal information may be transferred as part of that transaction in accordance with applicable laws and agreements.

INTERNATIONAL DATA TRANSFERS

By using our service, you agree that all personal information processed by us may be transferred, processed, and stored anywhere in the world, including the United States and other countries which may have data protection laws that are different from the laws where you live. We will take steps to protect your information in accordance with the requirements of applicable laws. If you are a resident of the European Economic Area (EEA), Switzerland or the United Kingdom and provide personal data to us, we will either seek your express consent to such transfer if you are an individual data subject in accordance with applicable law, or we will rely on mechanisms such as the applicable Standard Contractual Clauses.

YOUR CHOICES

General

You may have the right to control how your personal information is used, and in some cases, you can choose to opt-in or opt-out of certain uses of your personal information. Depending on your location and the type of use, you may be able to object to or opt out of certain uses of your personal information. If you have given your consent for the processing of your personal information, you have the right to withdraw that consent at any time by reaching out to us as described in this Privacy Policy.

Email Communications

If you would like to stop receiving promotional emails from us or limit the types of communications you receive from us, you can contact us or use the unsubscribe link found at the bottom of the email. Please note that even if you opt out of receiving promotional communications, you will still receive transaction-related emails regarding products or services you have requested. Additionally, we may still need to send you certain non-promotional communications, such as updates to our Privacy Policy, that are related to the Services.

Cookies and Interest-Based Advertising

You can also stop or limit the collection of personal information from your device by adjusting the settings on your device, or by uninstalling the mobile application. However, please note that some features of the Services may not function properly if some settings aree disabled or if you uninstall the mobile application.

Please note you must separately opt-out in each browser and on each device.

YOUR PRIVACY RIGHTS

In accordance with applicable laws you have the right to:

Access to your personal data and request information about the Personal Data we hold about you and request a copy of such data.

Request Rectification of any incomplete or inaccurate data we hold about you.

Request Erasure of your personal data. You can ask us to delete or remove personal data where there is no reason for us continuing to process it. 

Object to Processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy. 

  • Where our use of the data is unlawful, but you do not want us to erase it. 

  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw of consent You have the right to withdraw your consent for the processing of your Personal Data at any time, if the processing is based on your consent, as stated at the time of data collection. But please note that if you choose to do so, it may be required to provide express consent on a case-by-case basis for the use or disclosure of specific elements of your Personal Data, if it is crucial for the use of certain or all of our Services.

DATA RETENTION

We keep the personal information we receive as described in this Privacy Policy for as long as you use our Services or for as long as it is necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

SECURITY OF YOUR INFORMATION

We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. We implement appropriate technical, organizational, administrative, logical, physical and managerial measures to protect your personal information from loss, theft, and unauthorized access, use, and modification. These measures are designed to provide a level of security appropriate to the risks associated with processing your personal information. However, no security measures can be guaranteed to be 100% secure, and we cannot ensure or guarantee the security of any information you provide to us.

To the extent permitted by applicable law, by using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative matters related to your use of the Services. If we become aware of a security breach, we may attempt to notify you electronically by sending a notice through the Services or an email to you.

THIRD PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications, and other websites/applications may also reference or link to our Services. These third-party services are not under our control. We encourage our users to read the privacy policies of each website and application they interact with. We do not endorse, screen, or approve these websites or applications and are not responsible for their privacy practices or content. Visiting these other websites or applications is at your own risk.

CHILDREN’S INFORMATION

Our Services are not intended for individuals under the age of 18 (or as specified by applicable laws) and we do not actively collect personal information from children. You represent that you are at least 18 years old and we ask that if you are not, you refrain from using our Services. If you find that your child has provided us with personal information without your consent, please contact us as outlined below. If we are made aware that we have collected personal information from a child in violation of any applicable laws, we will immediately take steps to delete that information.

SUPERVISORY AUTHORITY

If you´re unhappy with our handling of your Personal Data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or the supervisory authority of your country or EU Member State or to another authority if applicable. 

We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so, please contact us in the first instance at the address indicated below. Please identify yourself and specify your request when you contact us.

CHANGES TO THIS PRIVACY POLICY

We keep our Privacy Policy under regular review. This version was last updated on 07 Feb 2024. We may revise this Privacy Policy from time to time in our sole discretion, and such revisions may reflect compliance with applicable law as it changes. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

CONTACT US

Service Providers

Teledomica Limited is the controller and responsible for protecting your personal data.

Please let us know if you have any queries or feedback about this Privacy Policy, how we collect and utilize your Personal Data or your rights and options concerning such collection and use. Please identify yourself and specify your request when you contact us.

Full name of legal entity: Teledomica Limited 

Email address: contact@teledomica.com

We may share any personal information we collect about you with our third-party service providers for the following purposes: (i) provision of the Services; (ii) provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) customer service activities; and (v) provision of IT and related services. We do so in accordance with applicable laws, which may require data processing agreements or addenda.

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